Product Warranty

If you want to carry out warranty service, you need to provide the order number, what problems and possible reasons, photos and other information, send to our email: wowseastore@gmail.com, we will reply to your solution within 2 working days.

Please note that during the warranty process, we are responsible for the transportation costs of ordinary express delivery. If you want to receive the product faster, you need to add the shipping price difference.

 

1 Year Manufacturer Limited Warranty on all inflatable paddle boards (iSUPs) from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you. This warranty commitment does not cover claim conditions listed below.

THIS WARRANTY COMMITMENT FOR SURFBOARDS, PADDLE BOARDS, AND INFLATABLE PADDLE BOARDS (iSUPs) DOES NOT COVER CLAIM CONDITIONS SUCH AS;

 

1. Damage or defects caused by impact with any materials or objects (rocks, docks, other boards, etc).

1. Damage or defects caused by use outside of it’s intended purpose.

1. Damage or defects caused by normal wear and tear.

1. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling. Including marks left by over tightening transport straps.

1. Damage or defects caused by heel dents also known as pressure dings.

1. Damage or defects caused by inappropriate storage in temperatures over 90°F and under 32°F

1. Damage or delam caused by over heating as a result of exposure to direct sunlight while not in use

1. Damage or defects caused by wave impact and/or impact with ocean/lake floor.

1. Damage or defects caused by storage of the board in closed, damp conditions (example a wet board bag).

1. Boards used in rental, commercial, or teaching environment.

1. Damage to fin or fin box caused by impact to the fin.

 

60 Day Manufacturer Limited Warranty on all paddles from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

 

THIS WARRANTY COMMITMENT FOR PADDLES DOES NOT COVER CLAIM CONDITIONS SUCH AS;

 

1. Damage or defects caused by impact with any materials or objects (rocks, board, etc ).

1. Chips, cracks or separation of the blade due to a result of impact with any object(s).

1. Damage due to falling on the paddle.

1. Paddle sinking.

1. Damage or defects caused by use outside of it’s intended purpose.

1. Damage or defects caused by transport, loading, unloading, dropping, or out of water handling.

1. Damage due to normal wear and tear.

1. Damage or defects caused by wave impact and/or impact with ocean/lake floor.

1. Improper installation of the handle.

1. Breakage or damage as a result of over extending the adjustable shaft.

1. Breakage or damage of adjustable mechanism due to improper use and/or maintenance.

1. Paddles used in rental, commercial, or teaching environment.

 

1 Year Manufacturer Limited Warranty on all accessories, not including paddles, from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR BAGS DOES NOT COVER CLAIM CONDITIONS SUCH AS;

 

1. Fading.

1. Tears, rips or holes caused by collision or abuse

1. Zipper damage caused by misuse or improper care and maintenance.

1. Damage due to normal wear and tear.

 

60 Day Manufacturer Limited Warranty on all iSUP pumps from date of purchase. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

For use with the Electronic iSUP pump please wait 5 minutes between filing inflatable boards or until the electric pump is not warm to the touch.

 

60 Day Manufacturer Limited Warranty on all leashes from date of purchase. We guarantee against any abnormal defect in workmanship and materials within this period. At our sole discretion we reserve the right to either have the defective part or product professionally repaired, or replaced with an equivalent product at no cost to you.

THIS WARRANTY COMMITMENT FOR LEASHES DOES NOT COVER CLAIM CONDITIONS SUCH AS:

 

1. Damage or defects due to use outside of it’s intended purpose.

1. Damage due to normal wear and tear.

1. Damage due to fin cuts.

1. SUP leashes are not covered for use in the surf zone.

 

In addition, depending on the order number, the patching tool can be replaced free of charge.

 

Other products in this mall follow their respective warranty policies, not in this warranty, thank you for your understanding!